STORE POLICY

At Peaceful Propagations, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for– please don’t hesitate to contact us today!

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Returns on plants

We offer a 10-day guarantee against pests, fungus or other disease on all plants sold at our shop. If you suspect your plant has a problem, get in touch right away by emailing. Otherwise all plants are final sale. We do not offer a return policy on plants for any other reason.

Post-purchase plant care support
It is our goal to provide our customers with practical advice and plant care guidance at the time of purchase. If you have questions about how to care for your plant, please ask! It's important to note that plant care is not an exact science, and care for individual plants varies greatly based on the conditions in your home: light, temperature, humidity, drainage, plant age, soil conditions, time of year, pest control, watering schedule... all the things. Because of that, we can't guarantee that if you follow  advice to the letter, your plant won't die. When you purchase plants from our shop, you assume the risk of caring for them.

We offer a 10-day guarantee on all our plants to cover for issues that may have been present at the time of purchase. After the 10 days you assume the responsibility.

Wrong Item

We are very careful to properly and correctly label all varieties true to name. If we have sent the incorrect plant, please notify us immediately and we will send the correct variety at our expense. Proper proof will be required to initiate a reshipment.

If you have any other issues or questions please feel free to contact us, we welcome any enquiries.